Refund & Return Policy
Last Updated: July 2026
At EvoleatherBD, customer satisfaction is our top priority. We are committed to delivering premium quality genuine leather footwear. If you experience any issue with your order, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return or replacement within 7 days of receiving your order if:
You received the wrong product.
The product is damaged or defective.
The size delivered is different from the size you ordered.
The product is significantly different from the description or images on our website.
2. Return Conditions
To qualify for a return or exchange:
The product must be unused and unworn.
The original shoe box, packaging, tags, and accessories must be included.
The product must not have any damage caused after delivery.
Please inspect the product immediately after receiving it.
Products that do not meet these conditions may not be eligible for return or refund.
3. Size Exchange
We understand that finding the perfect fit is important.
If your shoe size does not fit, you may request a size exchange within 7 days, subject to stock availability.
The shoes must be unused and in original condition.
Customers may be responsible for the courier charge unless the mistake was from our side.
4. Non-Returnable Items
The following products are not eligible for return or refund:
Products that have been used or worn outdoors.
Products without the original box or packaging.
Customized or special-order products.
Clearance, discount, or promotional sale items (unless damaged or incorrect).
5. Refund Policy
Refunds are only applicable in the following cases:
The ordered product is unavailable after payment.
A damaged, defective, or incorrect product cannot be replaced.
Your return request has been approved after inspection.
Refunds will be processed within 5–10 business days after the returned product has been received and inspected.
The refund will be issued using the original payment method or by bank/mobile financial service, depending on the payment method used.
6. Return Process
To request a return or exchange:
Contact our Customer Support within 7 days of receiving your order.
Provide your Order Number, name, phone number, and clear photos showing the issue.
Our support team will review your request and provide further instructions.
Once approved, send the product to the address provided by our support team.
After inspection, we will process your replacement or refund.
7. Shipping Charges
If the return is due to our mistake (wrong product, defective product, or damaged item), EvoleatherBD will bear the return shipping cost.
If the return is requested for size preference or personal reasons, the customer will be responsible for the applicable courier charges.
8. Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been dispatched, cancellation will not be possible. In such cases, you may request a return according to this policy.
9. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
EvoleatherBD
Email: evoleatherbd1@gmail.com
Phone: 01606891441
Website: evoleatherbd.com
We are always happy to assist you and ensure the best shopping experience.